<div> <div> <div>As the Battery Network Optimization Management Lead, you will oversee the real-time optimization of Kofa’s battery network, managing a dynamic team responsible for maintaining a seamless customer experience, minimizing risks, and maximizing operational efficiency. Reporting to senior leadership, you will play a pivotal role in shaping the success of Kofa’s NOC and driving the scalability of our network across Africa.</div> <div><br></div> <h3><strong>About Kofa</strong></h3> <div>Kofa is leading the charge in Africa's green energy transformation. We're building an intelligent battery-swapping network that's making clean, affordable power a reality for millions - from bustling city centres to remote villages. Our innovative Swap &amp; Go stations and smart Kore2 batteries are rewriting the rules of energy access across the continent.</div> <div><br></div> <div><h3>Key Responsibilities</h3></div> <div><strong>Network Operations Management</strong></div> <ul> <li>Lead and manage the Network Operations Center (NOC) team to ensure 24/7 real-time decision-making and operations.</li> <li>Monitor and optimize the performance of Kofa’s battery swap stations and network to enhance customer satisfaction and operational efficiency.</li> <li>Coordinate with field teams to investigate, resolve, and prevent equipment faults and ensure the safety and reliability of the network.</li> <li>Respond to operational events and alarms, taking immediate action to address risks, including health and safety concerns.</li> </ul> <div><strong>Data-Driven Optimization</strong></div> <ul> <li>Conduct analysis and develop models to improve real-time decision-making and operational efficiency.</li> <li>Collaborate with Product and Data Science teams to enhance automation and integrate AI into the NOC processes for optimized value delivery.</li> <li>Generate insights through daily, weekly, and quarterly reporting to improve short- and long-term decision-making for the battery network.</li> </ul> <div><strong>Risk and Capacity Management</strong></div> <ul> <li>Implement effective risk management strategies to balance commercial revenue and costs while ensuring SLAs are met.</li> <li>Address network constraints by proposing and deploying incentives or tools to maintain a seamless battery swapping experience.</li> <li>Design and execute pricing strategies within defined risk parameters to support both customer value and Kofa’s economic goals.</li> </ul> <div><strong>Customer-Centric Operations</strong></div> <ul> <li>Ensure the network provides a safe, reliable, and seamless customer experience at all times.</li> <li>Dispatch batteries across the network at the lowest cost while maintaining operational efficiency and customer satisfaction.</li> <li>Partner with cross-functional teams, including Sales, Marketing, and Finance, to provide actionable insights for improving customer value and business scalability.</li> </ul> <div><strong>Emergency Response Coordination</strong></div> <ul><li>Act as the first point of contact for triggering emergency protocols, including site evacuations, initial communication with emergency services, and coordination with standby resources.<br><br> </li></ul> <div><h3>Key Requirements</h3></div> <ul> <li> <strong>Educational Background:</strong> Bachelor’s degree in Engineering, Mathematics, or Sciences from a leading university (Master’s degree is a plus).</li> <li> <strong>Professional Experience:</strong> Minimum of 5 years in a high-paced operations environment, such as a trading desk, NOC, or similar setting.</li> <li>Proven ability to make commercial decisions under time constraints and operational pressures.</li> <li> <strong>Technical Skills:</strong><ul> <li>Strong proficiency in data analysis and problem-solving.</li> <li>Advanced Excel skills (required); proficiency in Python or other programming languages (preferred).</li> <li>Familiarity with data science techniques and tools is an advantage.</li> </ul> </li> <li> <strong>Personal Attributes:</strong><ul> <li>Strong attention to detail and a team-oriented mindset.</li> <li>Flexibility and drive to excel in a fast-paced, dynamic environment.</li> <li>Excellent communication and leadership skills.</li> </ul> </li> </ul> </div> <div> <div id="applicant-form"> <h3>Submit Your Application</h3> <div id="flash-alert"> <div id="applicant-success"> You have successfully applied </div> <div id="applicant-error"> <i></i> <ul> <li>You have errors in applying</li> <span id="applicant-error-msg"></span> </ul> </div> </div> </div> </div> </div>