Network Management Associate
Kofa
Accra, Ghana
Posted 6+ months ago
As a Network Management Associate, you will be part of a dynamic shift team responsible for real-time monitoring and optimization of Kofa’s battery network. This is a critical role at the forefront of the green energy transition, ensuring a seamless, safe, and cost-effective experience for Kofa’s customers. You will work closely with cross-functional teams to minimize risks, maximize value, and support the scalability of Kofa’s operations.
About Kofa
Kofa is leading the charge in Africa's green energy transformation. We're building an intelligent battery-swapping network that's making clean, affordable power a reality for millions - from bustling city centres to remote villages. Our innovative Swap & Go stations and smart Kore2 batteries are rewriting the rules of energy access across the continent.
Key Responsibilities
Real-Time Operations Management
- Monitor and manage Kofa’s portfolio of battery swap stations and batteries in real-time to enhance customer satisfaction, reduce costs, and optimize revenue.
- Respond to events, incidents, and alarms promptly, ensuring adherence to health and safety policies and procedures.
- Coordinate with field teams to resolve equipment faults and support ongoing maintenance activities.
- Dispatch batteries across the network at optimal costs while maintaining seamless swapping experiences.
Data and Reporting
- Produce daily and weekly reports to provide actionable insights for short- and long-term network decision-making.
- Perform data analysis and develop models to improve decision-making within the NOC.
- Collaborate with Product and Data Science teams to enhance automation and integrate AI tools into network operations.
Risk and Capacity Management
- Address network constraints by proposing tools and incentives to maintain uninterrupted battery swapping services.
- Appraise and recommend pricing strategies and cost-saving measures in line with operational goals.
- Ensure reconciliation of all batteries in the network at all times to maintain operational integrity.
Customer-Centric Operations
- Work towards achieving key performance indicators (KPIs) that support customer value, operational efficiency, and business scalability.
- Engage with Product, Sales, Marketing, and Finance teams to provide insights and feedback for enhancing customer experience and economic value.
- Actively support the Field Operations teams in ensuring network safety and reliability.
Emergency Response
- Serve as the first responder for triggering emergency procedures, including liaising with field teams, the company fire marshal, and emergency services, as required.
Requirements
- Educational Background: Bachelor’s degree in Engineering, Mathematics, or Sciences from a recognized university (essential).
- Experience: At least 3 years in a fast-paced operations environment, with proven ability to make commercial decisions under pressure.
- Proven ability to make commercial decisions under time constraints and operational pressures.
- Skills and Tools:
- Strong analytical and problem-solving skills.
- Advanced Excel skills (required); proficiency in Python or other programming languages is a plus.
- Experience with data science techniques and commercial analysis (beneficial).
- Personal Attributes:
- Attention to detail and comfort working with numbers and operational tools.
- Team-oriented mindset with flexibility and drive to succeed in dynamic, high-pressure environments.
- Strong communication skills and the ability to engage effectively with cross-functional teams.
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