Digital Technology Support Officer
IUCN
IT, Customer Service
kigali, rwanda · Oceania · Suva, Fiji · Fiji
Posted on Apr 24, 2025
Key Responsibilities
1. Project-Specific Deliverables (COLOURS Project)
The officer will support the COLOURS Project in digital communication, IT service delivery, and information management to strengthen protected and conserved areas.
• IT Solutions for Project Implementation: Ensure that COLOURS IT needs are met, aligning with IUCN’s global IT strategy and PACA’s requirements.
• Digital Communication Services: Develop and maintain digital communication platforms for COLOURS, including email systems, collaboration tools, and digital outreach channels.
• Multimedia Support: Facilitate video conferencing, webinar coordination, and multimedia content creation for the project’s stakeholder engagement.
• Project Data and IT Security Compliance: Ensure that IT infrastructure supporting COLOURS is compliant with data security and IUCN policies.
• Capacity Building: Provide training and technical support to COLOURS project staff and grantees on IT tools and digital communication platforms.
• Manage the training and technical support for Centre of Excellence (COLOURS) IT needs and resourcing.
• Support information and data management on the regional protected and conserved area portals.
2. PACA and IUCN Oceania-Wide Responsibilities
Beyond the COLOURS Project, the officer will contribute to regional IT service delivery, security, and digital communications across IUCN Oceania.
Information Management & Digital Communications
• Enhance end-user computing within PACA and IUCN Oceania by supporting software acquisition, application enhancements, and IT alignment with global standards.
• Ensure seamless operation of internal and external communication tools for both project-specific and regional initiatives.
• Provide technical support for social media management, website updates, and internal communication tools used by IUCN Oceania.
Technical Support & Infrastructure Management
• Oversee the setup, maintenance, and troubleshooting of IT infrastructure, including computers, mobile devices, and network components.
• Implement and maintain software configurations, data backups, antivirus solutions, and security compliance across IUCN Oceania’s end-user devices.
• Coordinate with the Global Information Systems IT Infrastructure Team to ensure alignment with IUCN’s broader IT strategy.
Security, Compliance & Global IT Integration
• Ensure software compliance and licensing requirements are met across all end-user devices within IUCN Oceania.
• Identify and mitigate security threats to protect digital assets and IT infrastructure.
• Support global IT infrastructure integration, collaborating with international IT teams to maintain service continuity.
Client Support & Incident Management
• Serve as the primary contact for end-user IT support requests, providing troubleshooting and timely resolutions.
• Use the Global Ticketing System (Service Portal) to track incidents, problems, requests, and changes.
• Conduct staff training on IT best practices, cybersecurity, and efficient technology use.
Communication Technology & Digital Media Support
• Provide technical assistance for online meetings, webinars, and digital events.
• Assist in website content management and support IT-related aspects of social media and email marketing tools.
• Ensure smooth digital communication within PACA and across IUCN Oceania, supporting programme-wide outreach and information dissemination.
Other Duties
• Stay updated with emerging technologies and digital communication trends to improve IT service delivery.
• Perform additional IT- and digital communication-related tasks as assigned to support the smooth operation of IUCN Oceania and the COLOURS Project.
________________________________________
Key Integration Points
This position requires close collaboration with:
1. COLOURS Project Team – Ensuring IT and digital communication services are tailored to project needs.
2. Protected and Conserved Areas Programme (PACA) – Providing IT support and digital communication solutions for programme-level initiatives.
3. IUCN Oceania Regional Office – Aligning IT operations with regional strategies while supporting wider IUCN digital communication and IT needs.
4. IUCN Global IT Teams – Ensuring IT infrastructure and security are in sync with global standards.
1. Project-Specific Deliverables (COLOURS Project)
The officer will support the COLOURS Project in digital communication, IT service delivery, and information management to strengthen protected and conserved areas.
• IT Solutions for Project Implementation: Ensure that COLOURS IT needs are met, aligning with IUCN’s global IT strategy and PACA’s requirements.
• Digital Communication Services: Develop and maintain digital communication platforms for COLOURS, including email systems, collaboration tools, and digital outreach channels.
• Multimedia Support: Facilitate video conferencing, webinar coordination, and multimedia content creation for the project’s stakeholder engagement.
• Project Data and IT Security Compliance: Ensure that IT infrastructure supporting COLOURS is compliant with data security and IUCN policies.
• Capacity Building: Provide training and technical support to COLOURS project staff and grantees on IT tools and digital communication platforms.
• Manage the training and technical support for Centre of Excellence (COLOURS) IT needs and resourcing.
• Support information and data management on the regional protected and conserved area portals.
2. PACA and IUCN Oceania-Wide Responsibilities
Beyond the COLOURS Project, the officer will contribute to regional IT service delivery, security, and digital communications across IUCN Oceania.
Information Management & Digital Communications
• Enhance end-user computing within PACA and IUCN Oceania by supporting software acquisition, application enhancements, and IT alignment with global standards.
• Ensure seamless operation of internal and external communication tools for both project-specific and regional initiatives.
• Provide technical support for social media management, website updates, and internal communication tools used by IUCN Oceania.
Technical Support & Infrastructure Management
• Oversee the setup, maintenance, and troubleshooting of IT infrastructure, including computers, mobile devices, and network components.
• Implement and maintain software configurations, data backups, antivirus solutions, and security compliance across IUCN Oceania’s end-user devices.
• Coordinate with the Global Information Systems IT Infrastructure Team to ensure alignment with IUCN’s broader IT strategy.
Security, Compliance & Global IT Integration
• Ensure software compliance and licensing requirements are met across all end-user devices within IUCN Oceania.
• Identify and mitigate security threats to protect digital assets and IT infrastructure.
• Support global IT infrastructure integration, collaborating with international IT teams to maintain service continuity.
Client Support & Incident Management
• Serve as the primary contact for end-user IT support requests, providing troubleshooting and timely resolutions.
• Use the Global Ticketing System (Service Portal) to track incidents, problems, requests, and changes.
• Conduct staff training on IT best practices, cybersecurity, and efficient technology use.
Communication Technology & Digital Media Support
• Provide technical assistance for online meetings, webinars, and digital events.
• Assist in website content management and support IT-related aspects of social media and email marketing tools.
• Ensure smooth digital communication within PACA and across IUCN Oceania, supporting programme-wide outreach and information dissemination.
Other Duties
• Stay updated with emerging technologies and digital communication trends to improve IT service delivery.
• Perform additional IT- and digital communication-related tasks as assigned to support the smooth operation of IUCN Oceania and the COLOURS Project.
________________________________________
Key Integration Points
This position requires close collaboration with:
1. COLOURS Project Team – Ensuring IT and digital communication services are tailored to project needs.
2. Protected and Conserved Areas Programme (PACA) – Providing IT support and digital communication solutions for programme-level initiatives.
3. IUCN Oceania Regional Office – Aligning IT operations with regional strategies while supporting wider IUCN digital communication and IT needs.
4. IUCN Global IT Teams – Ensuring IT infrastructure and security are in sync with global standards.
