Company Description

About Us

Husk Power Systems (“Husk”) is an award-winning clean energy company serving rural India and Sub-Saharan Africa. In 2023, it was named “World’s Best Challenger Brand” in the energy industry and is a 3-time Global Cleantech 100 company. The company’s AI-powered rural energy platform provides 24/7 renewable power to rural households, commercial customers, institutions, and small factories. It also delivers a range of other products and services, including e-commerce and credit financing of branded appliances for home and commercial use, as well as community-based solutions for e-mobility and the agricultural value chain. Husk’s mission is to superchange economic growth and social well-being in rural communities that are unserved and underserved.

Husk Values

Safety; Honesty and Integrity; Mutual Respect; Frugal Innovation; Quality and Reliability; Excellence as an Attitude; We > I; Fail Fast and Learn Faster.

Husk is an equal opportunity employer and is committed to diversity and inclusion and welcomes all applicants regardless of age, disability, gender, marital status, pregnancy and maternity, race, or religion. Husk is committed to improving gender balance within its teams in India and globally. Female candidates are therefore highly encouraged to apply even if not all requirements are met.

Benefits

Husk offers flexible working conditions with employee benefits that are in line with global best practices. These include clear career growth planning, transparent annual review processes that are gender inclusive, maternity, and paternity leave, gender-inclusive workplace conditions, family health insurance, and frequent training to assist the employees to grow in and to the next roles. Husk does not believe in micromanagement and encourages its employees to have a healthy work-life balance, hence giving them the freedom to manage their workload to be compatible with their life.

Job Description

JOB OPENING FOR D2R LEAD GENERATION AND COLLECTIONS ASSOCIATE

Position Name: D2R Lead Generation and Collections Associate

Division / Function: D2R

Location of the Job: Nasarawa State

Reports to: Head, Commercial

Role Summary

Husk is seeking a Lead Generation and Collections Associate to join our growing team in Nigeria. This role is critical in driving lead generation, managing customer databases, and ensuring timely EMI collections from D2R customers. The Associate will support sales and collections initiatives, working closely with the D2R Retail Manager to meet monthly sales and revenue targets.

You will be responsible for maintaining trustful customer relationships while ensuring prompt (re)payments. This includes owning the collections portfolio, following up on outstanding payments, and providing support during high-volume periods or absences. The ideal candidate is professional, self-motivated, and has strong communication and negotiation skills.

Key Responsibilities

Lead Generation & Customer Engagement:

• Identify and capture new leads through community engagement, field activations, and referrals.
• Maintain and update the lead tracker with accurate information daily.
• Conduct regular follow-ups with leads and support onboarding of new D2R customers.
• Regularly visit assigned communities to support lead generation and collection efforts.
• Organize and participate in market activations and demonstration campaigns for new and existing sites.

Collections Management:

• Monitor customer accounts to identify overdue, outstanding, and delinquent payments.
• Contact customers ahead of due dates and follow up with defaulting clients via calls, SMS, and field visits.
• Maintain accurate and up-to-date records of all collection efforts and account status.
• Ensure all collection practices align with company policy and relevant legal guidelines, while adhering to Husk’s customer-first principles.
• Design and implement strategies and SOPs to improve repayment rates, including customer incentives and multi-touch engagement.

Cross-functional Coordination & Reporting:

• Liaise with the sales, customer engagement, and operations teams to address repayment challenges and seek collaboration when necessary.
• Share daily, weekly, and monthly collection and performance reports with relevant stakeholders.
• Recommend improvements to support monthly GTM planning based on field insights and customer feedback

Qualifications

Required Skills & Attributes

Core Skills & Attributes:

• Customer-Facing Expertise
• Sales & Marketing Acumen
• Communication & Interpersonal Skills
• Analytical & Problem-Solving
• Goal-Oriented & Resilient
• Cross Functional Collaboration
• Legal & Compliance Awareness

Education:

• Bachelor’s degree in a related discipline

Qualifications and Requirements:

• 2 years plus experience in collections and credit management, relationship management from the banking, services or consumer goods sector.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Excel/Google Sheets and field tracking tools.
• Ability to travel within assigned communities frequently.
• Business level fluency in major Nigerian languages, a plus.

Additional Information

Location and Travel

Lafia, Nasarawa, with regular travel to Husk MiniGrids locations

Salary

NGN250,000 to NGN400,000; negotiable based on experience level.

Women candidates are encouraged to apply.

DISCLAIMER:

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Husk Power Energy Systems Nigeria Limited is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. We hire without consideration of race, colour, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.