Job Title:

Cleaning Supervisor

Department:

Operations

Reporting To:

Facility Manager

Site:

ES-

Job Purpose:

A cleaning supervisor is responsible for overseeing the work activities of cleaners within his/her department, be it in a firm, hotel, or residential building

Key Responsibilities:

• Establishment of cleaning standards and procedures for workers and ensure adherence to these standards and procedures
• Coaching and developing employees (cleaners)
• Scheduling and assigning specific duties/roles to cleaners and also ensuring that they are carried out expertly
• Inspection of cleaning equipment on a regular basis so as to know when they are worn-out and also request for replacement
• Controlling and monitoring the usage of cleaning materials so as to avoid or minimize waste and/or misuse
• Providing any form of required assistance to cleaners while they carry out their duties.

Skills Required:

• Excellent communication and interpersonal skills
• Must have good interpersonal attributes. That is to say, the supervisor must be someone that gets along easily with people (easily approachable)
• Outstanding customer service skills
• Excellent decision-making ability
• Must be proactive in the line of duty
• Must have relevant experience in cleaning and supervision of cleaning procedures
• Monitor all hygiene standards, to ensure they are maintained to the required client and Sodexo satisfaction as outlined by Safeguard
• Continually monitor all cleaning standards, to ensure that they are to the required client satisfaction

Qualifications:

• Secondary school Certificate

Other Requirements:

• To plan, organise and co-ordinate a team of cleaners across the site, to ensure standards of service are achieved and maintained

Scope and Limits of Authority:

s

Employee

Manager

Name:

Date:

Signature: