Call Center Intern
Customer Service
Who We Are
At EarthEnable, we believe that our clients deserve our very best, that work should be fun, and that the best ideas could come from any part of the company. We celebrate each other’s wins, learn from our setbacks, and are deeply proud of the impact we make every day. We believe a home that doesn’t make you sick means more than living disease-free. It means pride and dignity in the place our customers most treasure: their homes. Being a part of our team means more than building housing products: it means building an organization and building a better future for rural families.
What We Do
EarthEnable is transforming the way people live, by making homes healthier for families across rural Rwanda, Uganda, and Kenya. 80% of Rwandans live in homes with dirt floors which are dusty, unsanitary, and fertile breeding grounds for parasites and germs. While replacing a dirt floor with concrete has significant health benefits (e.g. reducing diarrhea by 50% and parasitic infections by 80%), concrete is unaffordable for many who need it, and is also responsible for 8% of global carbon emissions.
EarthEnable addresses this pressing and ubiquitous problem by selling high-quality, earthen housing products like our flagship floor that is 80% cheaper than concrete with 90% less embedded energy. Earthen floors, plasters, and blocks are composed of natural materials (gravel, clay, sand, and laterite) and sealed with a proprietary drying oil that makes them waterproof, strong, and polished. In our first decade of operations, Earth Enable has installed ~60,000 products for over 300,000 individuals and created livelihoods for over 1,300 people. See our new product – a full house – here!
The responsibilities of this role will be:
- Meet personal/team qualitative and quantitative targets (making outbound calls, welcome calls, and follow-up and long-term surveys) ideal 50+ outbound calls on average per day.
- Identifying customers’ needs, clarifying information, researching every issue, and providing solutions
- Communicate with other internal departments, if necessary, to ensure that issues are being addressed.
- Ensure the product and service knowledge & customer care are being delivered to the customers.
Attitude:
- Ensure that clients feel supported and valued in all interactions, engage in active listening with callers, confirm or clarify information, and diffuse angry clients, as needed.
- Respond efficiently and accurately to callers, explaining possible solutions and our process of issuing resolutions.
- Build lasting relationships with customers and other call center team members based on trust and reliability.
- Always show deep care and concern for the customer, they are your ultimate boss.
Technical skills:
- Familiar with Salesforce systems and practice, (Utilize customer management tools appropriately to input data and record all customer interactions), Attention to detail is paramount.
- Basic computer skills and conversational in English and Kinyarwanda
