About the role

EarthEnable is a rapidly growing social enterprise that seeks to improve the living conditions of rural communities by providing affordable, durable, and eco-friendly housing solutions. We are looking for a skilled and meticulous Quality Assurance Field Manager to join our team. Reporting to the Senior Quality Assurance Manager, the QA Field Manager will play a critical role in ensuring our operational processes’ integrity, accuracy, and compliance. Additionally, s/he will provide periodic reporting daily and or weekly reporting to Senior QA Manager. Specific responsibilities of the role will include:

KEY RESPONSIBILITIES

Management of Quality Assurance Team:
● Lead the Quality Assurance team in Rwanda.
● Train the QA officer: how to use surveys, processes, and guidelines to ensure that we are checking the right things at the right times to ensure quality.
● Ensure that the QA team is collecting the right and accurate data.
● Analyze QA data to identify districts/products/franchisees/regions that have particular quality issues.
● Further investigate quality issues that appear in the data by visiting issues on the field.
● Manage the QA team and hold them accountable.
● Develop ways to make the QA process more cost-effective (e.g. digital/remote monitoring).
● Contribute field insights to internal meetings, training designs, and strategic quality discussions.

Coordinate with district Leaders to
● Address pressing issues identified in district.
● Mitigate root cause of poor quality and how to address them.
● Collaborate to plan for efficiency of QA workload in a district.
● Facilitate structured review sessions with district staff to jointly identify and resolve recurring quality issues in the field.
● Align QA team schedules with district construction timelines for efficient monitoring.

Builds Audit:
● Conduct random audits of construction projects to ensure there are no ghost builds (unrecorded or unauthorized builds).
● Verify that the types of builds executed align with the company’s specifications and standards.
● Verify that the builds done are in line with the contracts executed with customers
● Validate the correct implementation of our floor and plaster products.

Varnish and Paint Movement Audit:
● Perform spot checks on house sizes to ensure accurate recording and reporting of the dimensions of constructed floors.
● Identify any inconsistencies or discrepancies and provide recommendations for improvement.

Stock Count Audit:
● Conduct spot checks on mid-month stock counts to verify the accuracy of inventory records.
● Identify any discrepancies between recorded stock levels and physical counts, and report findings with recommendations for corrective actions.

Reporting and Communication:
● Prepare clear, concise, and comprehensive audit reports that highlight findings, recommendations, and action plans.
● Work with Senior QA Manager to prepare audits: by providing field insights and updates on quality assurance activities.
● Collaborate with management to ensure timely implementation of audit recommendations.