Aftersales Executive
d.light design
Job Description
Position Description
The job holder will be responsible for giving
excellent customer service, managing service center stock, and meeting the
assigned monthly sales and revenue targets within the designated Service
Centre.
Roles & Responsibilities
● Ensure 24-hour
Customer query resolution TAT at the Regional Service center.
● Offering excellent
customer service to walk-in customers
● Ensure all
customers worked on pay post-repair
● Implement new OOW
policy with key focus on Minimum Payment Based on customer category.
● Inventory Accuracy
for spares and finished goods at the service centers
● Compile Daily,
Weekly and monthly revenue, walk ins and stock balance for the RSC.
● Ensure timely submission of RSC utility bills
● Ensure timely stock
reconciliation and requisition within the minimum re-order level.
● Ensure company
equipment at the RSC is well-maintained
● Keen on Incidence
reporting
● Ensure all service
centers have at least 15 Solar energy promoters attached.
● Ensure 80% and
above of solar energy promoters recruited are retained.
● Make portable sales
worth as per the month-on-month target for the service center
● 100% Stock
reconciliation and accountability
● Ensure that the Service Centre is always kept
tidy and neat
● General
administration at the service center
Requirements
Desired Skills and Experience
● A degree in a
business or customer service-related field
● Excellent
communication skills with ability to make customers feel welcome
● A positive attitude
and a desire to promptly resolve customer issues or complaints
● Minimum of 2 years of proven work experience in customer service
● Strong mindset for
continuous improvement and meeting or exceeding expectations.
● Excellent
organizational, multi-tasking, and time-management skills.
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