The job holder will be responsible for giving
excellent customer service, managing service center stock, and meeting the
assigned monthly sales and revenue targets within the designated Service
Roles & Responsibilities
● Ensure 24-hour
Customer query resolution TAT at the Regional Service center.
● Offering excellent
customer service to walk-in customers
● Ensure all
customers worked on pay post-repair
● Implement new OOW
policy with key focus on Minimum Payment Based on customer category.
● Inventory Accuracy
for spares and finished goods at the service centers
● Compile Daily,
Weekly and monthly revenue, walk ins and stock balance for the RSC.
● Ensure timely submission of RSC utility bills
● Ensure timely stock
reconciliation and requisition within the minimum re-order level.
● Ensure company
equipment at the RSC is well-maintained
● Keen on Incidence
● Ensure all service
centers have at least 15 Solar energy promoters attached.
● Ensure 80% and
above of solar energy promoters recruited are retained.
● Make portable sales
worth as per the month-on-month target for the service center
● 100% Stock
reconciliation and accountability
● Ensure that the Service Centre is always kept
tidy and neat
administration at the service center
Desired Skills and Experience
● A degree in a
business or customer service-related field
communication skills with ability to make customers feel welcome
● A positive attitude
and a desire to promptly resolve customer issues or complaints
● Minimum of 2 years of proven work experience in customer service
● Strong mindset for
continuous improvement and meeting or exceeding expectations.
organizational, multi-tasking, and time-management skills.