The IT Officer plays a critical role in this mission by ensuring our digital infrastructure; the backbone of our PayGo solar and Fin-tech operations;is reliable, secure, and efficient. You will be responsible for end-to-end system administration, hardware maintenance, and providing world-class support to our distributed teams across Zambia.

Key Responsibilities

Infrastructure & Hardware Management

Device Lifecycle: Manage and maintain all technology equipment, including networking devices, firewalls, laptops, tablets, and smartphones.

Setup & Config: Install and configure software and hardware, including peripherals like printers and network cards.

Maintenance: Perform routine repairs on IT equipment and peripherals.

Asset Security: Institute and enforce protocols for IT use across all departments and projects.

Software, Cloud & Call Center Support

Suite Administration: Manage Google Workspace, Microsoft Office Suite, and internal CRM/ERP systems.

Communication Tech: Maintain Call Center systems (SIP, Telephony, Call Center Software; Ameyo, and others) and VOIP Gateways.

License Management: Maintain software licenses and manage upgrade schedules to ensure compliance and security.

Network & Operations

Monitoring: Conduct routine monitoring of system and network performance (LAN/WAN) to ensure 24/7 uptime.

Backups & Recovery: Execute maintenance activities, data restoration, and system backups according to set schedules.

Fin-tech Integration: Perform mobile money payment reconciliations, collaborating with the business desk and providers to ensure seamless transaction processing.

User Support & Troubleshooting

Hybrid Support: Provide high quality in-house and remote technical support and training for all staff.

Escalation: Act as the primary link between end users and higher level support or external vendors.

Vendor Management: Work closely with vendors for specialized troubleshooting and rapid service restoration.

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience: Minimum of 3 years in an IT Officer role or closely related technical position.

Technical Knowledge:

Strong grasp of TCP/IP protocols, LAN/WAN configuration, and Cloud Systems.

Proficiency in Windows, Linux, and Mac Operating Systems.

Hands-on experience with Network Management and Help Desk support.

Soft Skills:

Logical thinker with the ability to identify challenges requiring immediate vendor escalation.

Excellent communication and interpersonal skills for training non-technical staff.

Strong organizational abilities with high attention to detail.

- Competitive remuneration package