Position Description

● Oversee and manage the business revenue of all channels and operational activities of the entire business area under coverage (A-Z of area management).

● Customer management and retention drive.

● Giving direct support, supervision, and management of FTEs of the organisation across areas of coverage.

● Training of FTEs (TSEs) and contract staff [SEPs and ECs] across the business area

● Oversee activities of channel development, channel management, and TOMA across business areas.

● Delinquency management.

●Management of business partners, driving ROI and creating new business opportunities for the organisation.

● Support HR in recommending quality candidates for resource gap closure where necessary.

Requirements

Desired Skills and Experience

● Channel management skills.

● Must possess a good knowledge of the business area under coverage

● Must possess a good passion for social enterprise and the development of people and the environment.

● Good coaching skill is very necessary.

● Good leadership and managerial skills from previous workplaces will be an added advantage.

● Excellent people-to-people skills

● Relevant industry knowledge in relation to the current role.

● Strong mindset for continuous improvement and meeting or exceeding business-set targets and goals.

● Must demonstrate complete discretion and confidentiality of business vital information.

● Must have good knowledge of computer applications, such as MS Word, Excel, PowerPoint presentations, etc.

● The candidate must demonstrate good problem-solving and decision-making skills.