Support the full employee journey by executing high-volume operational tasks across key life cycle stages, including contract issuance, benefits processing, and HRIS maintenance, to ensure consistent service delivery and smooth, data-driven people processes.

People Operations Assistant
CrossBoundary Group

About the Firm
CrossBoundary Group is a mission driven investment advisory and asset management firm dedicated to unlocking the power of capital for sustainable growth and strong returns in underserved markets. CrossBoundary Advisory has advised on over US$12 billion of closed transactions in underserved markets across a broad range of impactful sectors, including agriculture, health, education, manufacturing, ICT, infrastructure, and clean power. Our investment platforms drive impact by directly deploying capital. CrossBoundary Energy develops, owns, and operates distributed renewable energy solutions for businesses, offering cheaper and cleaner energy through power purchase and lease agreements. CrossBoundary Access uses blended finance and an innovative project financing structure to unlock capital for mini-grids with a mission to bring electricity for the first time to more than 1 million people. CrossBoundary Real Estate seeks to provide affordable housing and related infrastructure in East Africa. The Fund for Nature is scaling investment into nature-based solutions in emerging and frontier markets. For additional information, visit www.crossboundary.com.

Job Description

CrossBoundary is recruiting a full-time People Operations Assistant to join the People Team. The People Operations Assistant is responsible for the high-volume, repeatable operational work that ensures accuracy and consistency across the employee lifecycle. You will be expected to execute contract issuance and tracking, perform onboarding and offboarding task execution, and manage benefit enrollments and removals. Additionally, this role will maintain HRIS data integrity through regular audits and serve as the primary point of contact for triaging non-ER inquiries through the People Ops helpdesk to ensure fast and reliable service delivery.

Why join us?
CrossBoundary operates in frontier markets that also hold immense investment opportunities. The chosen candidate will play an important role in a unique team with the opportunity to have a transformational impact on the renewable energy landscape in Africa. Team members come from diverse backgrounds, but share several qualities: curiosity, humility, integrity, a drive for excellence, and a bias for action.

What you will do
Your primary responsibilities would be:

• Employee lifecycle admin support - Execute specific onboarding and offboarding tasks to ensure a seamless transition for employees:
  • Draft and distribute employee letters and fulfill various data requests
  • Support hiring managers with implementing effective onboarding plans for new hires to standardize employee experience
  • Manage the administrative execution of onboarding and offboarding tasks to ensure no step is missed
  • Manage our onboarding buddy and mentorship program, including pair new hires with an onboarding buddy and a mentor based on their role and preferences
  • Manage the Analyst & Associate Mentorship program and liaise with the Wall Street Prep team for required setups
• Benefits Administration - Handle the technical execution of benefits enrollments and removals:
  • Support ongoing benefits administration, and ensure proper offboarding of exiting employees
  • Handle benefits-related grievances and audits to ensure all employees are correctly enrolled
• Immigration & Compliance support – support with data and document collection required for immigration applications
• Data Integrity - Perform regular HRIS updates and audits to maintain clean, reliable data, and respond to People data-related questions & requests from the team
• People Team Service Desk - Act as the first-line triage for the People Ops helpdesk/inbox for all non-Employee Relations inquiries
• People Team dashboard – manage the People team dashboard once operational to ensure it is accurate & updated at all times
• Office Leads support – work with the People Operations Senior Manager on Office Leads related initiatives aimed at standardising and optimising the CB experience across all our jurisdictions
• Wellness initiatives execution – actioning on wellness initiatives plans across the team aimed at improving Employee experience
• Ongoing process improvement - Support ad hoc process improvement projects and provide ongoing assistance to the People Operations Senior Manager and Chief People Officer

Who You Are

• Bachelor's degree in human resources, Business Administration, or related field
• 3+ years of experience in People Operations/Human Resources
• Ability to operate effectively in a fast-paced and changing environment
• Excellent communication skills across diverse audiences & strong stakeholder management
• Excellent interpersonal and organizational skills
• Strong attention to detail and problem-solving skills
• Ability to work independently & within a team, and manage multiple priorities
• Proficiency in Microsoft Office and HRIS software systems (specifically BambooHR)

Location
Candidates will join our team in Nairobi, Kenya.

Interested in applying?
Think you have what it takes but not sure you check every box? Research shows that while men apply to roles when they meet an average of 60% of the criteria, women often only apply when they meet every requirement. If you're passionate about what we're building, we want to hear from you!

Equal Opportunity Employer
CrossBoundary is an equal opportunity employer. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to recruiting@crossboundary.com