1. Executive and Operational Support

• Manage the COO’s calendar, prioritize meeting requests, and coordinate travel, logistics, and briefing materials.
  
• Serve as the primary point of contact for the COO’s Office, screening and prioritizing emails, calls, correspondence, and requests.
  
• Prepare, edit, and format executive summaries, operational reports, presentations, and meeting materials.
  
• Organize meetings between the COO and relevant teams, prepare agendas, capture action points, track deadlines, and follow up on deliverables.
  
• Establish and maintain effective communication channels within the COO’s Office and across teams.
  
• Develop and strengthen administrative structures and workflows that support the effective functioning of the COO’s Office.
  
• Maintain professional relationships with visitors, partners, collaborating organizations, and government stakeholders.
  

2. Process Improvement and Project Coordination:

• Support the COO in streamlining cross-team workflows and standardizing operating procedures.
  
• Track organizational and operational key performance indicators, milestones, and progress against agreed priorities.
  
• Coordinate special projects and strategic initiatives led by the Office of the COO.
  
• Act as a liaison between the COO and administrative, operational, and technical teams to ensure alignment and timely execution.
  
• Identify administrative bottlenecks and recommend practical improvements to enhance efficiency and accountability.
  

3. Administrative Management

• Maintain organized, accurate, and confidential records for the COO’s Office.
  
• Manage and monitor the COO’s Office budget, expenditures, procurement requests, invoices, and expense reports.
  
• Coordinate operational updates, policy communication, and administrative information flow across the organization.
  
• Oversee logistics, procurement activities, office requirements, and administrative support related to the COO’s Office.
  
• Ensure compliance with internal procedures for document management, confidentiality and reporting.