Enterprise Systems Support Technician - Africa Region - CIMMYT
Center for International Forestry Research
This job is no longer accepting applications
See open jobs at Center for International Forestry Research.See open jobs similar to "Enterprise Systems Support Technician - Africa Region - CIMMYT" Shortlist.IT, Customer Service
Nairobi, Kenya
Posted on Jun 18, 2025
1. User Support.
- Provide first-level support to enterprise system users and ensure timely issue resolution.
2. Training & Onboarding.
- Support onboarding and training of new staff on system usage.
3. Issue Management.
- Log, track, and escalate issues using the ticketing system.
4. Documentation.
- Create and maintain user documentation and reference guides.
5. Access Management.
- Handle role assignments and access requests in accordance with policy.
6. Testing & Rollout.
- Participate in UAT and support system/module rollouts.
7. Regional Support.
- Travel to country offices to deliver onsite support and training.
This job is no longer accepting applications
See open jobs at Center for International Forestry Research.See open jobs similar to "Enterprise Systems Support Technician - Africa Region - CIMMYT" Shortlist.
