1. User Support.

• Provide first-level support to enterprise system users and ensure timely issue resolution.
  

2. Training & Onboarding.

• Support onboarding and training of new staff on system usage.
  

3. Issue Management.

• Log, track, and escalate issues using the ticketing system.
  

4. Documentation.

• Create and maintain user documentation and reference guides.
  

5. Access Management.

• Handle role assignments and access requests in accordance with policy.
  

6. Testing & Rollout.

• Participate in UAT and support system/module rollouts.
  

7. Regional Support.

• Travel to country offices to deliver onsite support and training.