Call Center Manager - Malawi
BURN Manufacturing
Customer Service
Blantyre, Malawi
Posted on Sep 4, 2024
About the Role:
BURN is looking for a Team Leader who will be responsible for overseeing and driving quality sales within an assigned zone. This role involves managing and supporting sales agents to meet targets, ensuring effective stock management, and minimizing losses.
Duties and responsibilities:
The KPIs for this role include:
Qualified Female Candidates are encouraged to Apply
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
BURN is looking for a Team Leader who will be responsible for overseeing and driving quality sales within an assigned zone. This role involves managing and supporting sales agents to meet targets, ensuring effective stock management, and minimizing losses.
Duties and responsibilities:
- Communicate to agents and customers on company policies and procedures
- Stock management: stocks with agents specifically to minimize loss
- Reporting on key activities in the field: sales, financial reconciliation, data entry by agents, stock levels, verification and creditability of data
- Training agents and customers on the relevant business procedures
- Sales target management and agent recruitment
- Work closely with warehouse officers and logistics providers to ensure timely delivery of products to the sales agents.
- Responsible for agents in the assigned zone to drive quality sales as per the set forecast.
- Regional performance reporting including team performance to target
- Gather critical market information on the improved cookstove sector, BURN’s distribution partners, competitor activity, and other key areas of the market.
- Market visits and travel as required by the business
- Other assigned tasks as per the business requirements
The KPIs for this role include:
- Achieving monthly sales, usage and repayment targets.
- Maintaining high-quality data with zero errors.
- Providing daily reports.
- Being a team player.
- Demonstrating integrity.
- Possessing strong interpersonal and team management skills.
- Meeting any specific KPIs related to activations if required.
- Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
- Minimum of 5 years of experience in sales, distribution, or territory management, preferably in the consumer goods or retail industry.
- Proven track record in managing sales teams and achieving sales targets.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with strong problem-solving skills.
- Proficiency in Microsoft Office Suite, particularly Excel, and experience with CRM software.
- Ability to interpret sales data and market trends.
- Understanding of the regional market dynamics, particularly in the improved cookstove sector or similar industries.
- Knowledge of distribution channels, stock management, and supply chain processes.
- Fluency in English and relevant local languages.
Qualified Female Candidates are encouraged to Apply
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
