About the role
BURN is seeking an Account Manager to support our European and North American clients. The Account Manager will be stewarding long-term trusted relationships and operate as the main point of contact for all matters related to our clients. You will be responsible for building and maintaining these customer relationships and overseeing customer account management.

This person will respond to client enquiries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Carbon Operations and Finance) to continually improve the full customer experience through a commitment to processes and procedures.

Ultimately, our Account Manager will collaborate with our sales team to achieve our targets while keeping our clients satisfied and engaged with our projects and credits. If you have directly managed European and North American clients, are fluent with account management software (CRM), and have formidable skills in client communication, we’d like to meet you.

Duties and Responsibilities

• Serve as the main point of contact for all customer account management matters
• Ensure the timely and successful delivery of credits and services according to customer contracts and additional requests
• Build and maintain strong, long-lasting relationships with international clients.
• Develop trusted advisor relationships with key accounts
• Collaborate with the Sales Team to identify and grow opportunities and meet our KPIs through forecasting and metrics
• Manage and monitor sales practices and tools to support repeatable, scalable sales processes that accelerate growth quickly.
• Maintain and manage a client database
• Collaborate with members across departments to produce high-quality proposals, marketing materials for projects, outreach to our customer base, market announcements, etc.