Title: Portfolio Manager

Reports to: Country Managing Director

Location: Lagos Office

Who we are:

Bboxx is a super platform, transforming lives and unlocking potential by providing access to essential products and services across Africa.

Bboxx has built a fully integrated operating system Bboxx Pulse®, backed by an extensive on-the-ground network to provide goods, services and utilities across Africa. We offer African households, businesses and communities a highly convenient and affordable way to access life-changing solutions, through last mile logistics and data-powered innovative financing methods.

Bboxx is championing the economic development of Africa, accelerating the transition to the digital economy and creating new markets. We are connecting both underserved rural communities and aspiring urban ones with services including clean energy, clean cooking, smartphones, and loans, enabling African consumers to unlock their potential. Bboxx is positively impacting the lives of more than 2.5 million people in 11 markets, directly contributing to 11 of the 17 United Nations Sustainable Development Goals.

Bboxx has over 3,000 staff across Africa and offices in the UK and China.

Role Brief:
The Portfolio Manager will be responsible for the performance of the BBOXX portfolio: maximizing utilization rates, reducing defaults, managing collections, overseeing the payments system, and managing customer service. The role is both analytical (i.e. analyzing customer behavior and causes of non-payment) and operational (i.e. developing and implementing policies and processes to improve performance).

What you can expect to be doing:

• Achieve targets for utilization rates, default and repossession rates, and customer service quality and costs

• Analyze key portfolio metrics (i.e. utilization rate, default rates): report on portfolio health, identify possible root causes of problems and propose solutions
• Oversee collections and repossessions processes to get clients back on track when they stop paying for/using BBOXX, and recover assets from inactive/defaulted clients, while minimizing the costs of these activities.
• Champion portfolio quality throughout the organization: act as “voice of the portfolio” to counterbalance the propensity to focus too much on sales and ensure retail staff are taking adequate care to maintain portfolio quality.
• Develop and implement initiatives to improve portfolio quality—for example, running campaigns during harvest seasons to encourage bulk electricity purchases
• Ensure a seamless payments experience: prevent payments system downtime and respond to problems as quickly as possible, manage relationships with BBOXX regional office and local payments providers to ensure that it’s easy to pay, and educate customers on how to pay.
• Balance cost and quality in customer service: create a customer service experience across multiple channels (Call Centre, Shops, Self-Service Apps, and more) that encourages long-term loyalty and growth with BBOXX, while also implementing initiatives to reduce cost-to-serve.
• Support BBOXX regional office in implementing and/or piloting portfolio and customer service-related process improvements'
• Manage the BBOXX Energy Access Energy Call Center
  
  
  
  What we are looking for:

1. Person Specification

• University degree, preferably in Finance, Business Administration, Engineering, or Applied Mathematics.
• 7+ years’ experience in credit risk management at a bank or other lending or Fin-Tech institution, both analyzing portfolio data and presenting to C-level executives OR 2+ years in a top-tier consulting firm or similar role; practical experience in delinquency management is also a plus.
• Expert knowledge of financial analysis tools like credit risk modeling and vintage analysis
• Expert knowledge of Excel, and preferably statistical software
• Knowledge of banking regulations and/or digital payment systems in your country are pluses

2. Desired skills include:

• Analytical and quantitative skill: you think through problems in a structured way: assessing them quantitatively wherever possible, breaking them down into their component parts, and tackling the highest impact problems first.
• Intellectual curiosity: you are driven to solve problems and analyze them from multiple angles before being satisfied.
• Self-motivation: you actively figure out what needs to be done and propose the plan yourself even without needing to be told what to do. When you spot problems, you bring the relevant people together to brainstorm solutions, rather than waiting for someone else to fix the problem.
• Financial acumen: You have a strong understanding of key risk and financial metrics, and a deep knowledge of finance that will enable you to develop innovative approaches to predicting and measuring risk in settings where customers often have no prior credit history.
• Presentation skills and influence: you can translate complex numbers into language that makes sense to any audience and can persuade others to see your point of view. You make compelling PowerPoint presentations, and present convincingly in-person to senior audiences.
• Project management: you excel at taking an idea from concept to reality. You plan carefully, think through risks and contingencies, prioritize tasks based on impact and critical path, measure your results, and can manage members of your project team through to completion of the project.
  
  Bonus experience if you have it:
  
  At Bboxx, we celebrate our differences, and recognize the strength in the diversity of our people. We are a global employer who believe in providing opportunities for all its employees to unlock their potential regardless of background, age, sex, race, religion, or personal beliefs.
  
  We look to recruit individuals from all different backgrounds and encourage you to apply to roles you are passionate about, even if you need help from us to develop your skills. We strive to create an inclusive environment and regularly celebrate the diversity of our people through events arranged by our Culture Committee. Bboxx provides a workplace where you can be your authentic self and focus on our mission of transforming lives through access to energy!