About BasiGo

BasiGo is a pioneering e-mobility start-up headquartered in Nairobi, Kenya, with operations in Rwanda, driving a transformation in Africa’s public transportation. We’re providing electric buses as a sustainable, cost-effective alternative to diesel options, reshaping mobility for a greener future. At the heart of BasiGo’s innovation is our Pay-As-You-Drive model, making electric bus ownership and operation accessible and affordable for private sector operators across Africa.

About this Role

BasiGo Kenya is looking for a dedicated and customer-focused Value Added Services Sales Associate to join our team and will be reporting to the Value Added Services Product & Ops Manager. The successful candidate will be responsible for engaging with potential clients, providing detailed information about our electric bus hire services, and assisting in generating quotations. The role involves maintaining strong relationships with clients, understanding their needs, and ensuring a seamless hiring process. As part of diversifying our product portfolio, we recently introduced bus hires as a value-added service. This role will primarily involve sourcing for leads, especially B2B.

Roles & Responsibilities:

• Engage with potential clients to understand their bus hire requirements.
• Provide detailed information about our electric bus hire services, including features, benefits, and pricing.
• Assist clients in filling out the online checklist to generate accurate quotations.
  Maintain strong relationships with clients through regular follow-ups and excellent customer service.
• Collaborate with the operations team to ensure timely delivery and availability of buses.
• Handle client inquiries and resolve any issues or concerns promptly.
• Prepare and present sales reports to management.
• Participate in marketing and promotional activities to attract new clients.

Qualifications:

• Proven experience as a sales associate or in a similar role in a reputable tour company.
• Proven customer service experience
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a focus on client satisfaction.
• Ability to work independently and as part of a team.
• Proficiency in using sales software and tools.
• Knowledge of the electric vehicle industry is an advantage.

Experience:

• Minimum of 2 years of experience in sales in a tour/transportation company.
• Minimum of 2 years of experience in customer service.
• Minimum of 2 years of B2B sales experience.
• Experience in the transportation/ Hospitality industry is highly desirable.
• Demonstrated ability to meet or exceed sales targets.
• Strong track record of building and maintaining client relationships.

BasiGo is proud to be an Equal Opportunity Employer. We do not discriminate based on race, colour, religion, sex, age, national origin, ethnic background, disability, pregnancy, sexual orientation or any other protected characteristic established by law.