About BasiGo

BasiGo is a pioneering e-mobility start-up headquartered in Nairobi, Kenya, with operations in Rwanda, driving a transformation in Africa’s public transportation. We’re providing electric buses as a sustainable, cost-effective alternative to diesel options, reshaping mobility for a greener future. At the heart of BasiGo’s innovation is our Pay-As-You-Drive model, making electric bus ownership and operation accessible and affordable for private sector operators across Africa.

About the Role

Position Summary and Responsibilities:

Under minimal supervision,

• Generate work orders for upcoming scheduled maintenance.

• Manage bus incident entries and assign corresponding work orders to individuals
• Make sure work orders are completed within stipulated time with all parts and labor correctly documented.
• Work closely with the service team to ensure there is adequate tooling, equipment and necessary service support items such as lights, PPE, and consumables
• Keep track of Bus odometer readings vs scheduled service and planning the order for the scheduled service.
• Work closely with the Operations Coordinator in setting a scheduled maintenance roster for E-buses and implementing the roster in a smooth manner.
• Create complete and accurate invoices to clients for billable service based completed work orders.
• Initiate and manage warranty claims with BasiGo suppliers
• Ensure quality service and maintenance standards are consistently met and documented.
• Ensure Work Orders for all planned and unplanned service are kept up to date throughout the process.
• Work with Service, Manufacturing, and Quality teams to manage any vehicle recall and refurbishment processes.
• Support the service team in customer communications regarding service and maintenance.
• Work with BasiGo finance team to clarify service cost tracking, warranty claims, and invoicing.
• Establishing procedures for documenting all completed tasks, deferred defects.
• Ensure Tools, Equipment and machinery are inspected, calibrated, serviced and replaced according to required schedules.
• Assess E-bus service and Maintenance procedures and making recommendations for improvement.
• Act as a liaison between Service, Stores, Operations, and Finance Departments

Required Qualifications:

• Minimum 3 years of work experience in automotive service or fleet operations
• Good academic record with strong foundation in computer skills
• Demonstrable technical skills working easily with Microsoft Office, Google Suite, and other online collaboration tools.
• Demonstrated ability to learn new technologies and systems
• Knowledge of basic vehicle systems and parts is a must
• Excellent interpersonal and communication skills with good command of spoken English and Kiswahili. Technical language is a must
• Ability to quickly and accurately clean and analyze data in spreadsheets.
• Proactive coordination and multi tasking skills.
• .Able to work flexible hours as the role will require some amount of night shift work.
• Strong team player who is ready to collaborate and achieve the best result for the team!

Additional Desired Qualifications:

• • Enterprising, self-starter who is adaptable to the changing dynamics of a start-up business within E-mobility.
  • Experience in basic finance and accounting is an added advantage.
  • Hands-on experience in either electrical, mechanical, or other related field service experience;
  • Humility / Flexibility. This is an early stage start-up company with a fast-paced environment. Job duties may evolve quickly.
  • Must have good Technical work tracking and recording skills.
  • Detail-oriented, resourceful, diligent, and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner.
  • Physical and Environmental Demands include but not limited to the following: lifting, bending, climbing, kneeling, reaching, sitting, standing, working from ladders, walking, confined quarters, excessive noise, and high voltage.
    
    

BasiGo is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, age, national origin, ethnic background, disability, pregnancy, sexual orientation or any other protected characteristic established by law.