Now hiring! Customer Success Specialist

Remote

Annual Bonus

We are looking for a Customer Success Specialist to join our Performance Chemicals team.

Come create chemistry with us!

As an innovative partner, BASF’s Performance Chemicals division offers chemicals for various customer industries, such as plastics, automotive, refining, lubricants, oilfield and mining. Our highly qualified and experienced team with outstanding market knowledge as well as our innovation platform and application know-how ensure our technological competence to provide excellent solutions to our customers.

The Customer Success Specialist manages the Order to Cash process for Plastic Additives customers and key strategic accounts in North America. In this role you will ensure exceptional customer experience, quality, and timeliness. This involves building strong partnerships with Sales, understanding customer needs, and aligning with BASF’s account plans.You will also be responsible for optimization and continuous improvement.

As a Customer Success Specialist, you create chemistry by...

• Manage all sales orders effectively by leveraging expertise in the order-to-cash process and SAP.
• Utilize strong analytical and problem-solving skills to navigate complex order-to-cash processes and competing priorities.
• Build and maintain strong customer relationships, resolve concerns, and collaborate with Sales teams to ensure customer satisfaction.
• Engage across the organization to identify opportunities, develop solutions, optimize processes, and improve overall account performance (e.g., DR, IA, NCMs, OTIF).
• Manage multiple priorities efficiently, communicate effectively, and meet deadlines to ensure success in the role.
• Collaborate with Customer Care, Supply Chain, and Commercial teams, using proficiency in Microsoft Tools (Excel, Access, Word, PowerPoint) and familiarity with analytical reporting tools (e.g., PowerBI).

If you...

• College degree in business management, Supply Chain, Finance, Accounting, Logistics, or related field OR 5 – 8 years’ experience in a customer service, financial, transportation, business analyst position or related field.
• Experience in driving business decisions with data-driven analysis and previous order management experience is a plus.

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Pay transparency

BASF is committed to pay transparency practices. The competitive Pay Range for this role is $66k - $89k. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.