Job Scope:

• Take full ownership/responsibility and ensure that all back office processes from customer order receipt to payment receipt.

• Ensure a customer focused business environment, taking BASF’s business interests into account.

• Customer contact person.

• Adherence to and compliance with all BASF guidelines and procedures.

Strategic and Operational Responsibilities:

• Order processing of all transaction type orders and order confirmations to customers.

• Coordination with sales for Order Backlog Management.

• Proactive order monitoring and keeping customers updated with regular information pertaining to orders and shipments.

• Preparation and organization of any kind of necessary license and registration documents to have the orders released.

• Receivables Management: Monitoring customer over dues, resolving account

• Follow up of the transport phases from the system and also with the local agencies of the carriers and keeping the customers updated

• Follow up of the documentation and managing the corrections if needed

• Posting of the docs to the customer as per the payment term

• Process Non Conformances (NCM) as agreed with the related Sales Dept.

• Regular information exchange with sales departments

• Files all relevant documents

• Consolidation of monthly forecasts for BCT region

• Update of APO system

• Monthly reports prepared for sales

• Reporting extraordinary situations

• Acting as the back-up of sales executives

• Preparation of price offers, documentation in relevant systems, follow-up and update of dealer/customer price lists, preparation of necessary documents for tender

• Follow-up of samples’ results (business potential)

• Creation of new customer data, world account registrations, coface limit applications of new customers

• Preparation and organization of annual import & export license and registration documents (Health certificates, CEP, DMF, etc)

• Coordination of departmental exhibition/customer events, internal events, promotional and PR related activities

• Coordination of customer surveys

Qualifications:

• Bachelor Degree or equivalent qualification

• 3-5 years of working experience in Supply Chain or Logistics.

• Excellent IT Literacy level. (SAP User)

• Fluent English (written and oral)

• Strong interpersonal/organizational skills

General Responsibilities:

• Communication with the customers / colleagues in order to maintain and sustain good relations

• Active representation of BASF’s interests.

• Setting an example and communicating to corporate values and principles of the BASF Group.

• Contribution to maintaining the long-term competitiveness of the BASF Group.
  

EHS and Information protection:

• Live and promote "we never compromise on safety". Follow all environment, health and safety related precautions

• Business related information and documents should be protected against misuse or loss by appropriate Information protection measures
  

Compliance and Code of Conduct:

• Actively represent BASF Group interests and act as a role model with regards to Compliance and Code of conduct, ensure adherence to legal regulations and the company’s internal guidelines as well CORE values and principles.
  

Strategy related focus:

• Be aware and support the implementation of the company strategies (both Global and Regional level) within one’s scope of responsibility