Would you like to take ownership of delivering an exceptional service to our customers?

Are you passionate about building relationships and ensuring customer success?

Join our world class Oilfield Services Team

Baker Hughes is the world's first and only full stream provider of integrated oilfield products, services and digital solutions.

Partner with the best

The Service Delivery Technical Engineer ensures Baker Hughes can deliver flawless execution through involvement in pre-planning, job execution, and post-job analysis. This position delivers a technical job program or application design that maximizes our opportunity to meet the job objectives in line with the contract terms and conditions. This position works seamlessly together with the Service Delivery Coordinators and other resources across organizational boundaries to ensure all aspects and constraints of the applications are understood and have been considered.

As a Service Delivery Technical Engineer, you will be responsible for:

• Ensuring compliance with manage the Job Cycle (MtJC) process

• Working with the assigned Service Delivery Coordinator/Salesperson to understand the client’s well construction or production objectives as well as the commercial terms for Baker Hughes (i.e. outcome based contract, line item contract, etc.)

• Performing offset job analysis and product/service specific engineering modelling calculations to understand application hazards and incident potential

• Working together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services have been considered

• Designing a job program, including risk mitigation plans and contingency plans, that can meet the client’s objective(s), maximize revenue potential and ensure future job assignments for Baker Hughes

• Working with the assigned Service Delivery Coordinator/Salesperson to ensure any risk of not meeting the client’s objective is communicated to the client using the appropriate channels/processes for the respective client

• Documenting accurately any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes

• Providing on-demand support in accordance with product portfolio or on-call schedule for job execution

• Comparing job as-planned versus job as-executed, document any lessons learned and develop recommendations for further improvements to procedures to ensure continuous improvement takes place

• Working on Field Incidents related to products/services

• Participating in Incident Investigations when required, ensuring the end to end process is considered, (including job planning, preparation, and execution), when determining incident root cause(s) alongside appropriate corrective actions

• Ensuring timely incident management to enable fast customer issue resolution and cash collection

• Advising on product improvement opportunities for repetitive component/product failure

• Providing sales support and product application recommendations

Fuel your passion

To be successful in this role you will:

• Have Bachelor’s degree in science, technology, engineering or mathematics

• Have atleast 5 years experience in completions field operations or Application engineering or technical sales

• Have excellent leadership, strong interpersonal, influencing and planning skills

• Have ability to work in a global matrix organization

• Have excellent communication and presentation skills

• Have strong organizational, analytical and problem solving skills

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits