Communications & Community Manager
Apollo Agriculture
Responsibilities:
- Develop and execute multichannel communication strategies to enhance brand consistency and customer engagement (farmers, agents, agrodealers) via SMS, IVR, WhatsApp, telesales, and more
- Foster community engagement and loyalty through targeted campaigns that build brand advocacy and customer satisfaction
- Collaborate with teams to produce culturally relevant content aligned with Apollo’s brand and mission
- Manage customer touchpoints to ensure seamless, consistent interactions across all channels
- Lead the design and delivery of training programs for Field Agents, Agrodealers, and customer-facing teams, ensuring high relevance and continuous improvement
- Oversee the integration and optimization of communication channels (SMS, WhatsApp, IVR, telesales) to improve engagement and efficiency
- Use data-driven insights to assess campaign effectiveness and refine strategies
- Ensure high-quality, consistent content creation and review for large-scale campaigns
- Collaborate on farmer referral programs to drive community growth and long-term loyalty
- Support customer retention initiatives with feedback and alignment on messaging strategies
- Craft and optimize in-funnel messaging to improve conversion rates
- Manage a lean communications team, providing mentorship and development opportunities
- Collaborate cross-functionally with growth, sales, logistics, and product teams to align communication strategies
- Lead training initiatives to upskill team members in line with evolving business needs
Requirements:
- Bachelor’s degree in Marketing, Communications, Business, or a related field.
- 5+ years of experience in a communications or marketing role, preferably within a customer-centric, agriculture-related business or a similar target audience.
- Proven track record of developing and executing multichannel communication strategies across SMS, IVR, Social Media, Print, WhatsApp, and other customer-facing platforms.
- Experience with CRM systems and digital communication tools to manage large-scale customer interactions and optimize engagement processes.
- Strong leadership and team development skills with the ability to manage and mentor cross-functional teams.
- Proficient in data analysis and comfortable using data to inform decision-making, optimize communication strategies, and improve campaign outcomes.
- Demonstrated ability to collaborate across departments (e.g., sales, product, logistics) to ensure cohesive execution of communication strategies.
- Exceptional communication skills, with a focus on engaging diverse audiences, including farmers, agents, and agrodealers.
- Ability to manage high-volume campaigns while maintaining brand consistency and ensuring message clarity.
- Experience in community-building and customer engagement strategies to foster brand loyalty and advocacy.
- Problem-solving mindset with the ability to adapt strategies based on feedback and changing business needs.
We:
- Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
- Make magic happen to solve hard problems and always come with solutions when challenges arise.
- Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
- Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
- Offer a dynamic environment that fosters talent, collaboration and growth.
- Take pride in our work and share the responsibility to see it through from conception to deployment.
- Back up our talk with a competitive compensation and benefits package and challenging projects.
- Value autonomy, honesty, transparency, and respect.
- Are excited to hear from you!