Call Center Agents (Fraud Operations)
Apollo Agriculture
This job is no longer accepting applications
See open jobs at Apollo Agriculture.See open jobs similar to "Call Center Agents (Fraud Operations)" Shortlist.Accounting & Finance, Customer Service, Operations
Lusaka, Zambia
Posted on Thursday, August 29, 2024
About Apollo:
Apollo Agriculture is a leading agri-fintech platform empowering small-scale farmers across Africa to increase their profits and farm more sustainably. Apollo uses artificial intelligence and automated operations to unlock the massive, untapped small-scale farming market. Apollo enables farmers to access the optimized financing, high-quality farm products, expert digital advice, and risk management solutions they need to invest and scale their businesses. Apollo grew paying customers over 2.5x in 2023 to over 200K small-scale farmers in Kenya and Zambia, increasing revenue to nearly $30M with robust unit economics. Apollo partners with key global agriculture companies like Bayer, OCP and Yara, and is backed by Anthemis, Chan Zuckerberg Initiative, Flourish Ventures, Leaps by Bayer, and Softbank Vision Fund. Apollo’s team brings together technology, credit and operations experience from The Climate Corporation, Google, Capital One, Revolut, and One Acre Fund.
About the Role:
Apollo Agriculture is seeking highly motivated individuals with an eye for detail to join our team as Fraud Operations Agents in Lusaka, Zambia.
As a Fraud Operations Agent at Apollo Agriculture, you will play a critical role in detecting, preventing, and investigating fraudulent activities within our operations. This role requires a strong understanding of fraud detection techniques, attention to details ,excellent analytical skills, and a commitment to maintaining the integrity of our financial services.
Location: Lusaka, Zambia
Contract Duration: Short-Term
Responsibilities:
- Monitor documents, transactions and farmers, agents account activities to identify suspicious behavior.
- Analyze patterns and trends to detect potential fraud cases.
- Utilize fraud detection tools like AFIT , Face match, Farmer dashboard and other software to flag high-risk or unusual farmer/agent behavior.
- Conduct thorough investigations into flagged farmers/agents/accounts.
- Document evidence for fraud cases on CMS and ensure all findings are accurate and detailed.
- Collaborate with Data Verification, DV audit and Fraud Field team to resolve fraud cases.
- Investigate Ad Hoc cases escalated from different departments through Jira tickets.
- Communicate with farmers/agents and any related party to verify information, farmer documentation and gather additional information.
- Provide support to farmers who have been affected by fraudulent activities, ensuring a positive customer experience.
- Stay up-to-date with the latest fraud detection techniques and industry trends.
- Participate in training sessions to enhance knowledge and skills related to fraud prevention.
- Assist in recommending fraud detection and prevention policies and procedures to your supervisor.
Requirements:
- Diploma or Certificate in a relevant field of study from an accredited college or institution
- Strong analytical and problem-solving skills
- Attention to detail with a high level of accuracy in investigations and reporting
- Excellent communication skills, both written and verbal
- Proficient in using fraud detection tools and software
- Integrity and a strong sense of ethics
- Ability to maintain confidentiality and handle sensitive information
- Proactive approach with a strong sense of initiative
- Ability to communicate fluently in English, Tonga, Nyanja and/or Bemba
We:
- Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
- Make magic happen to solve hard problems and always come with solutions when challenges arise
- Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
- Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree
- Offer a dynamic environment that fosters talent, collaboration and growth
- Take pride in our work and share the responsibility to see it through from conception to deployment
- Back up our talk with a competitive compensation and benefits package and challenging projects
- Value autonomy, honesty, transparency, and respect
- Are excited to hear from you!
This job is no longer accepting applications
See open jobs at Apollo Agriculture.See open jobs similar to "Call Center Agents (Fraud Operations)" Shortlist.
