Data Verification Quality Assurance Agent
Apollo Agriculture
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See open jobs at Apollo Agriculture.See open jobs similar to "Data Verification Quality Assurance Agent" Shortlist.Quality Assurance
Nairobi, Kenya
Posted 6+ months ago
About Apollo
Apollo Agriculture is the commercial farming platform that helps small-scale farmers maximize their profits. Apollo’s ML-powered credit models and automated operations technology unlock the massive, untapped small-scale farming market, starting in Kenya. With optimized financing, high-quality farm products, and digital advice, Apollo farmers are already more than doubling their farm profitability. Apollo’s team brings together technology, credit and operations experience from The Climate Corporation (acquired for USD $1 Billion), Google, Capital One and One Acre Fund. We value evangelical pursuit of mission with a pragmatic approach, humility in the face of challenge, active discussion of disagreements, and considerate listening.
About the Role
Apollo Agriculture is seeking highly motivated and detail-oriented individuals to join our team of Data Verification Quality Assurance Agents. As a DV QA, you will be tasked with performing various tasks including performing call back verifications, ensuring the quality of data captured by the Data Verification team, conducting administrative reviews, and carrying out fraud checks conducted by Apollo Agents. Additionally, the role involves supervising the verification and pre-disbursement stages of the credit approval process for customers.
Location: Hybrid (Nairobi, Kenya)
Contract Duration: Short-Term
Reporting Lines: This role reports to the Fraud Operations Senior Associate
Responsibilities:
- Perform quality checks on verifications, farmer documentation completed tasks and Fraud checks done by the call center agents.
- Perform a gating function for quality of verifications, submitted information, documents. He/she will check KYC compliance, completeness of farmer information provided and proper execution of forms.
- Provide MIS on quality of verifications through analysis, reports and updates for decision making by business.
- Manage escalated issues, queries and complaints as well as deliver high quality service.
- Any other duties as may be assigned by the line supervisor..
Requirements:
- Be a holder of Undergraduate degree or a diploma certificate
- Have a vast knowledge of Data entry and transcription
- Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine
- Fluent in written and spoken English & Kiswahili.
- Self driven and able to work remotely under pressure with minimal supervision.
- Have full computer skills and a great familiarity with Windows or Ubuntu OS.
- Have Knowledge on excel skills
- Access to stable internet
- High integrity and good customer service.
This job is no longer accepting applications
See open jobs at Apollo Agriculture.See open jobs similar to "Data Verification Quality Assurance Agent" Shortlist.
