Data Verification Agents
Apollo Agriculture
Responsibilities:
- Transcribing the correct data as submitted by Field Agents
- Keeping abreast of Data verification updates and attending meetings, refresher training as required.
- Keeping Verification skills sharp by consistently hitting the approval KPIs.
- Ability to offer first-level resolutions in answering the questions to verifications to ensure that data submitted is well aligned and minimize escalations.
- Verify with high accuracy (100%), data received from the Field Agents.
- Communicating with the supervisor when there are issues and giving frequent feedback on the verification process.
- Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up with the Supervisor.
- Accurately document all agent interaction information according to standard operating procedures as the Company shall detail to you from time to time.
- Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures.
- Preparing detailed reports highlighting issues affecting the data verification process, suggesting solutions and improvements to enhance our processes.
- Performing any other duties that might be assigned to you by the Supervisor.
Requirements:
- Be a holder of Undergraduate degree or a diploma certificate from an accredited organization (Any field in Agriculture is an added advantage)
- Have vast computer skills and a great familiarity with Windows or Ubuntu OS.
- Access to stable internet
- No previous criminal records ( Police Clearance Certificate)
- High integrity and good customer service.
- Speed, accuracy, data quality and attention to detail
- Ability to adapt to changing data verification needs and priorities
- Strong communication skills, both written and verbal (Fluent in English and Swahili)
- Team player and good collaboration skills.
- The ability to work independently with minimal supervision
- The candidate should not be engaged with another organization during the contract period as the role is a full time position.