BATTERY MONITORING TECHNICIAN

Do you want to do work that matters? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa towards a zero-carbon future, not just to make a living? Ampersand is your answer.

About Ampersand

Ampersand is Africa’s emobility pioneer. Ampersand provides electric motorcycles and charging infrastructure (battery swap stations), uniquely tailored to serve half of Africa’s road fleet: Commercial motorcycle taxi and delivery drivers. Moto taxis are a primary means of public transport in African cities, and it is estimated that these drivers spend >$6Bn p.a. on gasoline in East Africa alone. Ampersand has developed an electric solution that is more powerful, fun to drive, and cost-effective than the incumbent. Ampersand drivers routinely earn over 45% more income by going electric.

The company started in Kigali, Rwanda, and expanded into Nairobi, Kenya in 2022. Today it has around 5,000 e-motorcycles on the road and 58 battery swap stations across the two countries. Ampersand is leading the market in quality, affordable tech, customer traction, and operational systems. The Ampersand team consists of 500+ staff drawn from diverse backgrounds and is working hard to see all 5 million taxi motorbikes in East Africa become electric by 2030. Ampersand is rapidly scaling its operations and is looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth.

Ampersand values innovation, creativity, and continuous improvement. It seeks people who are proactive problem solvers to drive results. Ampersand promotes leadership within the organization and is a place where you can grow your career as you work with some of the brightest and most hard-working individuals in East Africa.

Our Values

• Customer-centric Everyday: We prioritize our customers daily, tailoring solutions to exceed expectations.
• Challenge The Status Quo Through Innovation: Our dedicated teams constantly challenge the status quo, driving innovation to enhance customer experiences and deliver solutions that go beyond expectations
• Love Solving Problems Together: Internal collaboration is our approach; we thrive on solving challenges alongside our customers.
• Stay Agile: We stay agile to swiftly meet dynamic customer needs and adapt to a changing landscape.
• Driven By People And Planet: Beyond business, we're committed to people and the planet, ensuring a positive impact.

About the Role

The Battery Monitoring Technician is responsible for ensuring optimal battery health, safety, and lifecycle performance through active monitoring, data analysis, and troubleshooting. The role provides diagnostic insights that support maintenance and repair decisions, improving operational efficiency, extending battery lifespan, and enhancing the customer experience through reliable battery performance.

Key responsibilities

1. Continuously monitor battery performance using approved dashboards and diagnostic tools to ensure optimal health, safety, and efficiency across all deployed batteries.
2. Analyze battery telemetry and performance data to conduct root cause analysis on faults, degradation trends, and abnormal behavior.
3. Identify early warning indicators of battery degradation, failure patterns, thermal risks, or performance anomalies and escalate findings in a timely manner.
4. Troubleshoot battery-related issues by investigating data-driven alerts, usage patterns, and environmental factors affecting battery performance.
5. Support operational and field teams in validating reported battery issues by providing diagnostic insights, performance data, and technical guidance.
6. Provide technical input to technicians by sharing findings, recommended corrective actions, and preventive measures based on diagnostics and historical trends.
7. Support battery recovery and remediation efforts by supplying required diagnostic information to enable repair, refurbishment, or recovery decisions.
8. Log and track all authorized battery replacements to ensure full traceability, audit readiness, and accurate lifecycle reporting.
9. Maintain structured daily and weekly monitoring reports capturing battery health status, incidents, corrective actions, and performance trends.
10. Ensure strict adherence to battery maintenance SOPs and approved safety standards, flagging any deviations or process gaps for corrective action.

Minimum requirements:

• Bachelor’s degree in Electronics, Electrical Engineering, Mechatronics, Automotive Engineering, Renewable Energy, Computer Science, or a related technical field.
• Minimum of three (3) years of experience in battery monitoring, data analysis, electronics, or a related technical environment.
• Solid working knowledge of lithium-ion battery systems, battery health indicators, and degradation factors.
  Proficiency in data analysis tools such as Excel; working knowledge of Python, R, or similar analytical tools is strongly preferred.
• Strong analytical and problem-solving skills, with the ability to interpret data and make sound decisions.
• Ability to work independently with minimal supervision, while collaborating effectively across teams.
• Excellent communication and interpersonal skills both written and verbal to engage effectively with teams.
• Highly organized, detail-oriented, and able to manage multiple priorities simultaneously.
• Self-driven and proactive, with a positive attitude and commitment to customer satisfaction.

Job location

This role will be based in Kigali, Rwanda Reporting to the Battery Supervisor