Do you want to do work that matters? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa towards a zero-carbon future, not just to make a living? Ampersand is your answer.

About Ampersand

Ampersand is Africa’s E-mobility pioneer. Ampersand provides electric motorcycles and charging infrastructure (battery swap stations), uniquely tailored to serve half of Africa’s road fleet: Commercial motorcycle taxi and delivery drivers. Moto taxis are a primary means of public transport in African cities, and it is estimated that these drivers spend >$6Bn p.a. on gasoline in East Africa alone. Ampersand has developed an electric solution that is more powerful, fun to drive, and cost-effective than the incumbent. Ampersand drivers routinely earn over 30% more income by going electric.

The company started in Kigali, Rwanda, and expanded into Nairobi, Kenya in 2022. Today it has around 6,000 e-motorcycles on the road and 60 battery swap stations across the two countries. Ampersand is leading the market in quality, affordable tech, customer traction, and operational systems. The Ampersand team consists of 400+ staff drawn from diverse backgrounds and is working hard to see all 5 million taxi motorbikes in East Africa become electric by 2030. Ampersand is rapidly scaling its operations and is looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth.

Ampersand values innovation, creativity, and continuous improvement. It seeks people who are proactive problem solvers to drive results. Ampersand promotes leadership within the organization and is a place where you can grow your career as you work with some of the brightest and most hard-working individuals in East Africa.

Our Values

• Customer-centric Everyday: We prioritize our customers daily, tailoring solutions to exceed expectations.
• Challenge The Status Quo Through Innovation: Our dedicated teams constantly challenge the status quo, driving innovation to enhance customer experiences and deliver solutions that go beyond expectations
• Love Solving Problems Together: Internal collaboration is our approach; we thrive on solving challenges alongside our customers.
• Stay Agile: We stay agile to swiftly meet dynamic customer needs and adapt to a changing landscape.
• Driven By People And Planet: Beyond business, we're committed to people and the planet, ensuring a positive impact.

About the role

The Network Facilities Assistant supports the Facilities team by handling day-to-day coordination, utility follow-ups, and administrative tasks related to station operations. The role helps ensure that power connections, permits, inventory, and facility issues are tracked and resolved on time.

Key responsibilities

1. Utilities & Permits Support

• Act as the main point of contact with KPLC for power applications, quotations, and meter installation follow-ups.
• Report power outages to KPLC and track restoration updates for affected stations.
• Review monthly electricity bills for accuracy, flag discrepancies, and ensure records are properly filed.
• Support the application, renewal, and tracking of County permits (e.g. Single Business Permits, Signage, Fire Safety).
• Support the management of lease obligations ensuring payments are made on time
• Maintain an up-to-date digital filing system for all utility and permit documents.
  

2. Facilities & Logistics Coordination

• Receive and record deliveries of facilities and electrical items.
• Assist with inventory tracking, including weekly stock counts and updating stock records.
• Support the internal stock request process by logging requests and tracking issuance of items.
• Monitor Facilities Issue Desk (FID) tickets and follow up with technicians or vendors on progress.
• Share basic updates with the Facilities team on outstanding issues and completed works.

3. Reporting & Documentation

• Take clear site photos during visits and share updates with the Facilities team.
• Help document completed works and basic “as-built” information for new or upgraded stations.
• Maintain simple trackers and reports for utilities, permits, inventory, and facilities issues.

Minimum requirements:

• Diploma or Degree in Business Administration, Project Management, Facilities Management, or a Technical field (Electrical, Mechanical, or Civil Engineering is an added advantage).
• 2 years’ experience in an administrative, facilities, or coordination role.
• Prior experience dealing with KPLC or County Government offices is an advantage but not mandatory.
• Comfortable working with Excel or Google Sheets for tracking and basic reporting.
• Good organizational and record-keeping skills.
• Ability to follow up consistently and track tasks to completion.
• Strong communication ability with internal teams, contractors, and external offices.
• Able to work in a structured environment and follow established processes.
• Self-driven and proactive, with a positive attitude and commitment to customer satisfaction.

Job location

This role will be based in Nairobi, Kenya Reporting to the Facilities and Infrastructure Manager