Do you want to do work that matters? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa and the Global South towards a zero-carbon future, not just to make a living? Ampersand is your answer.

About Ampersand

Ampersand is Africa’s emobility pioneer. Ampersand provides electric motorcycles and charging infrastructure (battery swap stations), uniquely tailored to serve half of Africa’s road fleet: Commercial motorcycle taxi and delivery drivers. Moto taxis are a primary means of public transport in African cities, and it is estimated that these drivers spend >$6Bn p.a. on gasoline in East Africa alone. Ampersand has developed an electric solution that is more powerful, fun to drive, and cost-effective than the incumbent. Ampersand drivers routinely earn over 45% more income by going electric.

The company started in Kigali, Rwanda, and expanded into Nairobi, Kenya in 2022. Today it has around 5,000 e-motorcycles on the road and 58 battery swap stations across the two countries. Ampersand is leading the market in quality, affordable tech, customer traction, and operational systems. The Ampersand team consists of 500+ staff drawn from diverse backgrounds and is working hard to see all 5 million taxi motorbikes in East Africa become electric by 2030. Ampersand is rapidly scaling its operations and is looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth.

Ampersand values innovation, creativity, and continuous improvement. It seeks people who are proactive problem solvers to drive results. Ampersand promotes leadership within the organization and is a place where you can grow your career as you work with some of the brightest and most hard-working individuals in East Africa.

Our Values

• Customer-centric Everyday: We prioritize our customers daily, tailoring solutions to exceed expectations.
• Challenge The Status Quo Through Innovation: Our dedicated teams constantly challenge the status quo, driving innovation to enhance customer experiences and deliver solutions that go beyond expectations
• Love Solving Problems Together: Internal collaboration is our approach; we thrive on solving challenges alongside our customers.
• Stay Agile: We stay agile to swiftly meet dynamic customer needs and adapt to a changing landscape.
• Driven By People And Planet: Beyond business, we're committed to people and the planet, ensuring a positive impact.

About the role

The Rescue driver will perform the following responsibilities:

• Delivering exceptional customer service to all Ampersand customers
• Providing battery rescues and vehicle breakdown to customers on the road
• Performing battery swaps correctly when it is needed and collecting payment through digital payments platforms.
• Support other teams to move different assets or recover them
• Reporting fuel consumption, mileage, trips and others information requested by management
• Reporting customer feedback on products and services to the customer service team
• Taking care of Ampersand vehicles by driving safely, reporting vehicle issues, abiding with traffic codes, keeping documents safely.
• Responsible for loading and unloading for batteries, vehicles and other goods in the vehicles
• Perform any other duties as assigned by the supervisor

Minimum requirements

• Must have high school certificate or equivalent
• Must have an A-Class driving permit. Having B and D would be a plus
• Must have excellent experience in using smartphone Apps such as Whatsapp, Google Map, and reporting tools.
• Ability to communicate in Kinyarwanda, English is a plus
• Must be able to work under pressure
• Must be able to work in shifts

Timing

ASAP

Compensation:

A competitive compensation package commensurate with local market rates

Job location

This role will be based in Kigali, Rwanda