Job Title:
Customer Operations Engineer

Department:
Trading & Ops

Location: Lusaka, Zambia

Application Closing Date: April 7, 2026

About GreenCo

GreenCo acts as an intermediary offtaker and service provider, purchasing power from renewable IPPs and selling that electricity to utilities and private sector offtakers (i.e. commercial and industrial users) and markets of the SAPP. Through its activities, GreenCo will increase the supply of, and demand for, finance for energy projects, and mobilise private sector capital more quickly towards critical and transformative capacity addition.

GreenCo's vision is to lead innovation and sustainably transform renewable energy markets. This will be achieved through:

• Forward-looking approach to the deeper integration of power markets to unlock investment in renewable energy generation capacity.
• Focusing on creating impact through innovative new solutions in the energy sector.
• Fostering an agile start-up culture with a focus on individual responsibility and personal impact.

GreenCo offers an excellent, dynamic, and exciting work environment for the right candidate with significant potential for further personal development and career advancement.

The Role in Context

GreenCo is seeking a motivated Customer Operations Engineer to support operational engagement with electricity off‑takers and ZESCO. The role works closely with the Operations Officer and Trading team to ensure reliable power supply, smooth customer interfaces, accurate operational data, and effective coordination of grid‑related activities.

This role is well‑suited to a technically grounded professional who is hands‑on, communicative, customer‑focused, and keen to develop deeper exposure to power system operations, metering, and grid coordination within Zambia’s electricity sector.

Key Duties:

1. Customer Interface & Operational Support

• Support day‑to‑day engagement with electricity off‑takers and IPPs under guidance of senior team members.
• Act as a first point of contact for routine customer operational queries, escalating complex issues where required.
• Assist in coordinating responses to customer‑reported outages, interruptions, or metering queries.
• Maintain clear and professional communication with customers regarding outages, planned works, and follow‑ups.

2. Grid Coordination & ZESCO Liaison

• Support liaison with ZESCO field teams, control centres, and commercial offices.
• Assist with coordination of planned outages, energisation activities, and fault follow‑ups.
• Maintain records of ZESCO interactions, outage timelines, and operational correspondence.

3. Outage Management & Reliability Monitoring

• Support on‑ground and desk‑based coordination during faults and planned outages.
• Log outage events, response times, and restoration details accurately.
• Escalate delays or recurring issues to senior team members.

4. Load Monitoring & Operational Data Support

• Assist with monitoring customer load profiles and consumption trends.
• Support alignment of customer forecasts with GreenCo’s trading and nomination processes.
• Help compile operational data inputs for internal reporting and analysis.

5. Metering & Technical Support

• Support coordination of customer metering installations, checks, and validations with ZESCO.
• Assist in investigating metering discrepancies and data gaps.
• Help maintain accurate records for settlements and billing support.

5. New Customer Onboarding Support

• Assist with technical onboarding of new customer sites, including Power Quality assessment and power infrastructure audits.
• Support energisation processes and operational handovers.

6. Reporting, Administration & Communication

• Maintain organised logs of outages, customer communications, and grid events.
• Prepare draft operational updates, customer summaries, and internal briefing notes.
• Support preparation of operational reports, KPIs, and lessons‑learned documentation.

Qualifications and Experience:

• Bachelor’s Degree in Electrical Engineering, Power Systems, or a related field.
• 1 – 3 years’ experience in power systems, utilities, industrial energy operations, or a related technical environment.
• Basic familiarity with ZESCO transmission and distribution systems (e.g. substations, feeders, switching). Exposure to metering systems, substations, or grid operations is an advantage.
• Willingness to travel and work flexibly in support of operational needs.

Skills and Competencies

• Strong communication and customer‑facing skills, with the ability to explain technical issues clearly.
• Good interpersonal skills and confidence engaging with utilities, customers, and internal teams.
• Strong attention to detail and ability to maintain accurate operational records.
• Analytical mindset with interest in power system operations and energy markets.
• Proactive, reliable, and comfortable working in a fast‑moving operational environment.
• Willingness to learn and grow into increased responsibility over time.

Application Requirements:

Candidates must submit the following documents:

1. Updated CV
2. University results transcript
3. Cover letter addressing:

1. 1. Why you are interested in joining Africa GreenCo.
   2. What unique skills, experiences, and perspectives you can contribute to the organization.

All the above documents are required for the application to be considered.

Time Commitment

This is a full-time role. While the standard working week is 40 hours, the ideal candidate must be willing to work flexible hours to achieve GreenCo’s business objectives.

Conflict of Interest

Potential conflicts of interest must be declared and discussed prior to this appointment.

Reporting Lines

This role directly reports to the Trading Manager/Operations Officer

Information About GreenCo

For more information about GreenCo, visit our website www.africagreenco.com